Microsoft 使用 Power Virtual Agents 簡化 Teams Chatbots

• Microsoft 與 Power Platform 的最新組件 Power Virtual Agents 合作，這是一個低代碼聊天機器人平台。 
• Power Virtual Agent 的開發要容易得多，因為它使用引導式、無代碼、圖形界面方法。
• 如果您想了解 Microsoft Build 的最新消息，請訪問我們的Microsoft Build 2020 中心。
• Microsoft Teams 是用於組織內部或外部通信的絕佳工具。在我們的Microsoft Teams 部分閱讀更多相關信息。 

Microsoft Teams中的聊天機器人並不是什麼新鮮事物。雖然聊天機器人對於使用它們為員工或客戶提供內部幫助和信息的企業非常有用。

但是，它們的創建和管理並不那麼容易。這種情況很快就會改變，因為 Microsoft 與 Power Platform 的最新組件 Power Virtual Agents 合作，這是一個低代碼聊天機器人平台。

Power Virtual Agents 幫助企業和開發人員更輕鬆地創建聊天機器人

Power Virtual Agents 是一種基於 Microsoft Power 平台和 Bot Framework 構建的聊天機器人服務。

據微軟稱，Power Virtual Agent 的開發要容易得多，因為它使用引導式、無代碼、圖形界面方法。 

這使每個人都可以輕鬆創建和維護智能虛擬代理，而無需學習編碼。

您將能夠在 Power Virtual Agents 門戶中創建您的聊天機器人，然後只需按一個按鈕即可將其與 Microsoft Teams 集成。

 如果您是開發人員，Microsoft 還發布了有關如何創建聊天機器人的文檔。

Microsoft Teams 聊天機器人的工作原理是什麼？

Microsoft 高級項目經理 Michael Chow 在博客文章中描述了一個實際使用示例：

An employee who has just joined Contoso asks a few questions related to office reopening, new employee orientation, and uploading documentation.

Then, he moves on to ask for support with special accommodations, specifically ergonomic furniture. The bot needs to connect him with an HR expert to understand the situation better.

The bot gathers some information to create a request ticket and submits it to the Onboarding channel in Teams where HR experts can see the request and handle it.

Since there is a longer than normal wait time today, the employee checks his request status with the bot to make sure it is still active.

An onboarding expert sees the notification in the Expert assistance channel in Teams and reaches out to the employee. After helping the employee out, he returns to the Expert channel and closes the ticket.

The employee can also check the status of his requests again and confirm that it has been closed.